Customer Service

member benefits

As an exclusive Crépe Erase® Member, you receive the following benefits:

  • Exceptional Savings: Get exclusive access to Crépe Erase® Products and Save an average of 34% when you add any item to your kit.
  • Convenient Auto-Delivery Service — control your shipping frequency and delivery schedule.
  • Easy Customization — change the products in your kit at any time.

convenient auto-delivery service

The auto-delivery program is one of the many Crépe Erase® membership benefits. It automatically ships your favorite Crépe Erase® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 1-888-708-2042.

What are the benefits of being a Home Delivery Program member?

Our auto-delivery program lets you rest easy knowing you will never run out of your favorite Crépe Erase® products. You also get some amazing members-only perks, like exceptional savings. Save an average of 34% when you add any item to your kit. You can also easily personalize your kit and get only the products you want when you want them.

What products are included in my standard automatic shipments?

Crépe Erase® Advanced 2-Step Essentials System

  1. Body Smoothing Pre-Treatment
  2. Advanced Body Repair Treatment
    Bonus: 4-in-1 Line Smoothing Capsules (2 Jars)

Crépe Erase® Advanced 5-Piece Body & Face System

  1. Body Smoothing Pre-Treatment
  2. Advanced Body Repair Treatment
  3. Refining Facial Scrub
  4. Restorative Facial Treatment
  5. Flaw-Fix Eye Cream
    Bonus: 4-in-1 Line Smoothing Capsules (2 Jars)

The products will vary depending on the time you placed your initial order.

Ingredients

What key ingredients are in Crépe Erase® Advanced 2-Step Essentials System?

Crépe Erase® is powered by our exclusive TruFirm® Complex — a proprietary blend of 3 phytonutrients — and now 9 Super Hydrators.

Where Can I Find the List of Ingredients?

You can find a list of Product Ingredients on the individual product pages or click here to download a copy of our Ingredient Guide.

Orders

How much does Crépe Erase® cost?

Crépe Erase® Systems range from $39.95 for the Advanced 2-Step Essentials System to $59.95 for the Advanced 5-Piece Body & Face System.

Easy Customization

Our auto-delivery program is easy and flexible. It allows you to get the products you want when you want them and change the number of items in your kit anywhere from 1 to 10. Chat with us or Call 1-888-708-2042 to customize your kit.

What forms of payment does CrépeErase.com accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover/Novus
  • PayPal

Do I need to pay sales tax?

All orders are subject to applicable sales tax.

What if an item I’ve ordered is out of stock?

We make every effort to maintain stock and satisfy our customers, but occasionally supply is greater than demand. If an item is temporarily out of stock, we'll notify you and indicate when you can expect to receive it. We will also notify you if something you have ordered becomes discontinued. Any changes will be reflected in your order total and shipping confirmation.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every three months, if you don't change your shipment interval. Chat with us or Call us at 1-888-708-2042 to manage your shipment schedule.

Are you able to ship internationally?

Unfortunately, we do not ship to international addresses currently. However, Canadian residents can purchase Crépe Erase® from www.CrépeErase.ca.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Crépe Erase® Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Please allow us 7 business days from the date of receipt to process your refund.

If I want to return the product, will you really give me a refund—no questions asked?

Yes, we stand by our products. If Crépe Erase® fails to meet your expectations, simply return the bottles (even if empty) within 60 days of receipt for a refund of your purchase price, less shipping & handling

How do I know if my order has been shipped?

These are the best emails! You’ll receive an email that confirms your order has been successfully processed and is ready to ship. Tracking information will be provided.

cancellations

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by chatting with us or calling us at 1-888-708-2042. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-888-708-2042

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

contact us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Crépe Erase® Customer Care team is here to help!
Chat with us here: 7 days a week
OR
Call Customer Service at 1-888-708-2042: 7 days a week.

frequently asked questions

What is Crépe Erase®?

Crépe Erase® by Body Firm® is the #1 selling anti-aging body treatment for dry, crépey skin.* Crépe Erase® focuses on products that target age give-away zones on the body. Powered by our exclusive TruFirm® Complex, a proprietary blend of 3 phytonutrients that deliver age-defying results. Now with 9 Super Hydrators™, Crépe Erase® Advanced formula absorbs even faster and glides on smoother than the original.

Why is my skin so crépey?

Crépey skin can occur as a result of aging, a lack of moisture, loss of collagen and elastin in our skin. Excessive weight loss, sun damage or damaging environmental factors can also affect the skin.

How do you get rid of crépey skin?

Avoiding the sun, using a good moisturizer, staying hydrated and being aware of the ingredients in the body care products you use are all helpful habits to improve the look of crépey skin.

How do I get rid of crépey skin on my body naturally?

Exfoliating and moisturizing with creams made for your skin type can help naturally diminish crépey skin. Staying hydrated, avoiding the sun and using products that visibly “plump” the skin are all ways to help smooth skin. Crépe Erase® features products that zero in on all your age give-away zones to help visibly restore skin so it looks smoother and firmer.

What essential oils are good for crépey skin?

Some essential oils that can help treat crépey skin include:
  • Olive Oil
  • Coconut Oil
  • Grapeseed Oil
  • Jojoba oil
  • Pomegranate seed oil
  • Frankincense oil
  • Lavender oil
  • Rosehip oil

What is the best type of product to use for crépey skin?

Body lotions with retinol and alpha hydroxy as active ingredients can lessen signs of aging skin.

How do you treat crépey skin?

Use Crépe Erase® Advanced 2-Step Essentials System or the Crépe Erase® Advanced 5-Piece Body & Face System which target age-giveaway zones, including the neck and chest, arms, knees and legs, to restore skin to a smoother, firmer texture.

Advanced 2-Step Essentials System:

  1. Body Smoothing Pre-Treatment
  2. Advanced Body Repair Treatment
    Bonus: 4-in-1 Line Smoothing Capsules (2 Jars)

Advanced 5-Piece Body & Face System:

  1. Body Smoothing Pre-Treatment
  2. Advanced Body Repair Treatment
  3. Refining Facial Scrub
  4. Restorative Facial Treatment
  5. Flaw-Fix Eye Cream
    Bonus: 4-in-1 Line Smoothing Capsules (2 Jars)

How long before I see results?

Results vary per individual. Even though it may feel as if your crépey skin appeared overnight, it took years to get that way, so be patient with yourself and allow the product time to take effect. In just 30 days, Crépe Erase® users usually experience more hydrated skin that looks firmer, smoother and younger. You may see instant results, or it may take 60 days. Either way, you’ll see the results just keep getting better.

Even though it may seem like your crépey skin appeared overnight, it took years to get that way. Results vary per individual when using Crépe Erase®, so be patient and allow the product time to take effect. You may see instant results, or it may take up to 60 days. Crépe Erase® users usually experience skin that looks firmer, smoother and younger within the first 30 days of use. Either way, you’ll see the results just keep getting better.

Is there sunscreen in any of the products?

No, not currently. We highly recommend protecting your skin with a broad-spectrum SPF of 15 or higher every day, with or without the use of Crépe Erase® products.

Does Crépe Erase® Advanced 2-Step Essentials System just “plump up” my skin?

The Crépe Erase® Advanced 2-Step Essentials System is formulated to improve the look of dry, crépey-looking skin, especially on the hands, neck, chest and other age-giveaway zones.

Will the Advanced Body Repair Treatment last all day?

Yes, the Advanced Body Repair Treatment provides long-lasting 48-hour hydration.

What makes Crépe Erase® Advanced 2-Step Essentials System different from other skin care products?

The Crépe Erase® Advanced 2-Step Essentials System is designed to treat the look of dry, crépey skin with our exclusive TruFirm™ Complex, an exclusive formula made of naturally derived apple, dill and sage extracts that help support structural resilience for visibly firmer, smoother skin.

This breakthrough in skincare science quenches dry skin, promotes natural elasticity and protects skin from UV damage that can cause signs of aging. Ultimately, the look of weakened skin is improved and helps restore the resilient “snap back” associated with younger skin. Joining this trio is a unique blend of exclusive moisturizers we call the 9 Super Hydrators. They work in tandem with TruFirm Complex to protect, repair and hydrate, resulting in visibly younger skin.

Is Crépe Erase® suitable for all ethnicities?

Yes! Our products are suitable for all ethnicities.

Can I use Crépe Erase® while pregnant or while breast-feeding?

Some women experience extra-sensitive skin during pregnancy. Hello, hormones! We recommend that you consult with your physician before using Crépe Erase® (or any skincare) while pregnant or breast feeding.

Does Crépe Erase® test on animals?

Animals are our friends. We do not test on them.

Will Crépe Erase® irritate my sensitive skin?

All Crépe Erase® products have been dermatologist tested. If there are any concerns, we recommend that you apply product on a small patch of skin to see if irritation occurs. We suggest waiting at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Do Crépe Erase® products contain phthalates or parabens?

Nope. Our products are free of all phthalates and parabens.

Are Crépe Erase® products safe to use around my eyes?

Our Flaw-Fix Eye Cream, 4-in-1 Eye Renewal and Line Smoothing Capsules, Refining Facial Scrub and Restorative Facial Treatment can be safely used around the eye area, but direct contact with the eyes should be avoided. If contact occurs, flush eyes gently with water.

Can I use Crépe Erase® if I’m not sure that I have actual crépey skin?

You can. Crépe Erase® can be effective on all types of skin. Many women use the products to help prevent future signs of aging, crépey skin.

*Based on Crépe Erase® sales data & IRI & NPD sales data for 2017.

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