customer service

member benefits

As an exclusive Crepe Erase® Member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many Crepe Erase® membership benefits. It automatically ships your favorite Crepe Erase® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 1-888-708-2042.

easy customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 1 product or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime. Call us at 1-888-708-2042 to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 1-888-708-2042 to manage your shipment schedule.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Crepe Erase® Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 1-888-708-2042. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-888-708-2042.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

contact us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Crepe Erase® Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST). Call Customer Service at 1-888-708-2042.

frequently asked questions

Is there sunscreen in any of the products?

Fabulous question. We haven’t been able to formulate a sunscreen ingredient that doesn’t compromise the efficacy of our products. So for now, we highly recommend you protect your skin with a broad spectrum SPF 15 or higher every day.

How long before I see results?

Results vary per individual. Your skin didn’t get crepey overnight – even though it might feel like it did. It took years. So be patient with yourself and let the product do its thing. It might be immediate or it might take 60 days – but you will see results by using Crepe Erase daily. The great news? Results continue to get improve over time.

Do these products just “plump up” my skin?

Crepe Erase® is formulated to drastically improve the look of targeted weakened, crepey-looking skin zones. In the reparative process, skin texture smooths and firms. A minor “plumping” can occur as skin restores to a healthier appearance – but it’s no different than how your skin looked in its more youthful state.

What makes Crepe Erase® different from other skin care products?

The Crepe Erase® is the first effective 2-step system designed to treat the look of dry, crepey-looking skin. No other product contains our powerful TruFirm™ Complex. It’s exclusive to Crepe Erase. TruFirm™ infuses your skin with plant extracts that promote its natural resilience and elastin, as well as attack harmful elements that cause signs of aging. Ultimately, your weakened skin is improved and given that youthful “snap” back.

Will Crepe Erase® irritate my sensitive skin?

All Crepe Erase® products have been dermatologist tested. If there are any concerns, we recommend that you apply product on a small patch of skin to see if irritation occurs. We suggest waiting at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Is Crepe Erase® suitable for all ethnicities?

Yes! Our products are suitable for all types of crepey skin.

I have allergies to certain fragrances. Are Crepe Erase® products fragrance-free?

Crepe Erase® body care products are infused with a light citrus scent. They are not fragrance-free.

I have allergies. Where can I find product ingredients?

This is important. Always check for ingredient sensitivities before using a product. All ingredients are listed on each product information page. Good looking out for yourself!

Can I use Crepe Erase® while pregnant or while breast-feeding?

Some women experience extra-sensitive skin during pregnancy. Hello, hormones! We recommend that you consult with your physician before using Crepe Erase® (or any skincare) while pregnant or breast feeding.

Does Crepe Erase® test on animals?

Animals are our friends. We do not test on them.

Do Crepe Erase® products contain phthalates or parabens?

Nope. Our products are free of all phthalates and parabens.

Are Crepe Erase® products safe to use around my eyes?

Our 4-in-1 Eye Renewal Capsules, Refining Facial Scrub and Restorative Facial Treatment can be safely used around the eye area, but direct contact with the eyes should be avoided. If contact occurs, flush eyes gently with water.

I want to be on TV! People need to see how much Crepe Erase® has improved my crepey skin.

If you have a personal story about Crepe Erase®, please share it with us! We'd love to hear from you. Email us directly at CrepeEraseStories@guthy-renker.com about your experience.

Can I use Crepe Erase® if I’m not sure that I have actual crepey skin?

You can. Crepe Erase® can be effective on all types of skin. Many women use the products to prevent future signs of aging, crepey skin.

If I want to return the product, will you really give me a refund—no questions asked?

Yes, we stand by our products. If Crepe Erase® fails to meet your expectations, simply return the bottles (even if empty) within 60 days for a refund of your purchase price, less shipping & handling. Speak with one of our Customer Care agents directly at 1-800-770-1886.

Will Crepe Erase® last all day?

Yes. The Crepe Erase® treatment has been clinically shown to last a full 24 hours.

Are you able to ship internationally?

Unfortunately we do not ship to international addresses at this time. However, Canadian residents can purchase Crepe Erase from www.crepeerase.ca.

Do I need to pay sales tax?

We are required to collect sales tax from addresses in AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY.

What forms of payment does CrepeErase.com accept?

We accept:
  • Visa
  • MasterCard
  • American Express
  • Discover/Novus

What if an item I’ve ordered is out of stock?

We make every effort to maintain stock and satisfy our customers, but occasionally supply is greater than demand. If an item is temporarily out of stock, we'll email you indicating when you can expect to receive it. We will also notify you if something you have ordered has become discontinued. Any changes will be reflected in your order total and shipping confirmation. Please call 1-800-770-1886 any time with questions about out-of-stock items.

How do I know if my order has been shipped?

These are the best emails! You’ll receive an email that confirms your order has been successfully processed and is ready to ship. Tracking information will be provided.

What are the benefits of being a Home Delivery Program member?

Good question. Our Home Delivery Program includes members-only perks, like:
  • Guaranteed, locked-in savings
  • Exclusive special offers
  • A 60-Day Money-Back Guarantee (less s/h)—even if the containers are empty!
  • You’re in control. You can also cancel anytime.

What products are included in my standard automatic shipments?

The products will vary depending on your initial order.

If you ordered the introductory Essentials System, you will receive:

  • 1 full-size Exfoliating Body Polish
  • 1 full-size Intensive Body Repair Treatment
  • And your free gift

If you ordered the Maximum Results System, you will receive:

  • 1 full-size Exfoliating Body Polish
  • 1 full-size Intensive Body Repair Treatment
  • 1 full-size Refining Facial Scrub
  • 1 full-size Restorative Facial Treatment
  • 1 full-size Ultra Hydrating Body Lotion
  • And your free gift

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